Starting an online business can be overwhelming, especially if you are new to e-commerce. Setting up your online store requires attention to detail, and you need to consider several factors, including website design, product pricing, and shipping. One crucial aspect that you should never ignore is customer support and service. As an e-commerce entrepreneur, you need to prioritize customer satisfaction to keep your business thriving. In this blog post, we will compare and evaluate the customer support and service of two popular e-commerce platforms – Shopify and BigCommerce.
Shopify is a well-known e-commerce platform that provides a broad range of features and tools that allow entrepreneurs to establish their online stores. Its customer support and service are designed to help users both before and after purchasing. Shopify offers excellent customer support round the clock via phone, email, and live chat. One of the most impressive things about Shopify’s customer service is its short response time. Once you reach out to them, a customer support agent is available to provide assistance in a few minutes. Aside from phone, email, and chat support, Shopify offers helpful articles and a knowledge base to tackle common questions and concerns.
On the other hand, BigCommerce is another popular platform that offers solutions and features for online businesses. Like Shopify, BigCommerce also provides 24/7 customer support via phone, chat system, and email. However, unlike Shopify which has an average response time of 10.4 seconds, BigCommerce has a response time of 1-minute average. BigCommerce offers customer support agents who are knowledgeable and friendly. The platform offers various tools to help merchants answer queries immediately, such as Quick Search, With BigCommerce’s online Help Center and in-depth articles on their knowledge base, you can get more information on how to configure your e-commerce store.
Both Shopify and BigCommerce provide robust customer support and service, which is helpful for merchants. However, there are slight differences in their approach to supporting their customers. For instance, Shopify’s customer service leans more towards helping merchants build their online store from scratch, focusing more on improving their online store, while BigCommerce focuses more on troubleshooting and resolving difficulties with the platform.
Shopify and BigCommerce provide online tools, documentation, and interactive messaging chat features for merchants to find solutions quickly to improve their dealings with problems. Their knowledge base is always updated with new solutions that could help ease your business complications. Shopify’s App store is an excellent option for third-party applications as well as BigCommerce’s App store, adding essential features to your online store to improve your sales, conversion, and overall investments.
In summary, both Shopify and BigCommerce are excellent e-commerce platforms that offer robust customer support and service. Shopify offers an easy-to-use platform with impressive customer support that focuses on helping merchants establish and grow their businesses. At the same time, BigCommerce provides support that is more focused on resolving problems and troubleshooting. Both platforms aim to simplify the process of operating an online store and creating online shopping experiences for customers. Ultimately, the best platform will depend on your needs, experience and the development of your e-commerce store, and the team that will be there to help you on your ventures.
Rick Mark is an exceptionally talented software engineer who has worked with the top companies in the tech industry. His extensive experience working in the World’s Best Shopify Development Company and Top Notch Bigcommerce Development Company has enabled him to create innovative solutions that have achieved great success for businesses. He possesses a remarkable eye for detail and accuracy, ensuring that every project meets its potential. With a passion for problem solving, Rick is always eager to take on new challenges, striving to deliver results of the highest quality. His dedication and commitment to excellence have earned him respect among his peers, making him an invaluable asset to any team.